They’re using robotic process automation (RPA) and artificial intelligence (AI) to create new ways to solve client problems. They’re using new staffing and billing models to create a more nuanced and tailored service offering. Firms are finding new ways to stay ahead of the curve in terms of their thinking and their delivery.
It seems, however, that one of the best vehicles for much of this communication is struggling to keep up.
Firms are putting technologies and platforms in place to improve their digital performance, but aren’t yet applying the best practices honed in other sectors to leverage this massive asset.
This presents a huge opportunity to firms who are able to recognise the weaknesses of the status quo, orient themselves around challenges and then execute decisively.
This sector benchmark aims to help with the first point - recognition - so that firms are able to build a case for orientation and execution. This is our fourth benchmark study in the legal sector, In the five years since the first study, we have been able to see firms grapple with
these challenges. While the progress made is encouraging, there are still huge gains to be made for those with the ambition and will to forge ahead.